A franchisee shall file a listing of its programming and the tiers in which they are placed at the time the franchise is initially granted and whenever any changes are made. The franchisee shall conduct a customer questionnaire poll no less often than every two years to determine program preferences of customers. The first such poll shall be taken no later than ninety days from the date of acceptance of the initial franchise or renewal thereof. The city council shall hold a public hearing to discuss the results of such customer questionnaire polls and shall make recommendations to the franchisee. The franchisee shall make every reasonable attempt to comply with the results of the customer polls and the suggestions of the city with the understanding that in accordance with FCC rules additional costs to the subscribers may result from programming additions or changes, in accordance with FCC rules. (Ord. 2346 § 1, 1995)