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In addition to periodic meetings, the city may require reasonable evaluation sessions at any time during the term of a franchise.

It is intended that such evaluations cover areas such as customer service, response to the community’s cable-related needs, and a franchisee’s performance under and compliance with the terms of a franchise.

During an evaluation session, a franchisee shall fully cooperate with the city and shall provide without cost such reasonable information and documents as the city may request to perform evaluations.

If the city has concerns because of recurring problems with the franchisee’s cable system it may retain an independent consultant to conduct an analysis of the cable system and its performance and submit a report of such analysis to the city. The city shall take into consideration any efforts taken to correct such deficiencies.

The report prepared by the consultant in response to the city’s request for a system evaluation shall include:

A. A description of the technical problem in cable system performance which precipitate the special tests;

B. What cable system components were tested;

C. The equipment used and procedures employed in testing;

D. The method, if any, by which specific performance problems may be resolved;

E. Any other information pertinent to said tests and analyses which may be required by the city, or determined when the test is performed.

If the tests indicate that the system is not in compliance with FCC standards or the requirements of the franchise, a franchisee shall reimburse the city for any costs involved in conducting such tests, such as consultant fees or other expenses.

Such fees or expenses shall not exceed two thousand five hundred dollars for each evaluation. This figure is based on 1993 dollars and shall be adjusted for inflation. (Ord. 2346 § 1, 1995)