It shall be the responsibility of the public defender’s office to respond promptly to client complaints. If the complaint cannot be resolved amicably at the outset, the public defender’s office shall ask the court’s permission to withdraw and substitute new counsel. If the client feels that he or she has not received an adequate response, the public defender shall inform the complaining client of the right to complain to the municipal court and/or the Washington State Bar Association. (Ord. 2944 § 1, 2015)